Filing a claim
Call the office first. We will tell you what the carrier needs and stay on it with you.
What to do right now
- Make sure everyone is safe, and report the incident to the police or fire department if one is involved.
- Take photos before anything is moved or cleaned up, and write down where it happened, who was involved and any witnesses.
- Keep the damage from getting worse, whether that is a tarp on the roof or the vehicle moved somewhere safe, and keep receipts for anything you spend doing it.
- Call us at 865-769-2332 during office hours. We file it with the carrier and give you the claim number.
- After hours, call your carrier's 24/7 claim line directly, then call us the next morning so we can follow it.
"Call the office first. We will tell you what the carrier needs and stay on it with you."
What happens next
An adjuster from the carrier contacts you, usually within a business day or two. We stay in the loop, chase them when they go quiet, and read the settlement with you before you accept it.
Carrier claim lines
Most of our carriers take claims around the clock on their own phone lines and sites. Each name below goes straight to that carrier's online claim reporting:
- Auto-Owners · claims 888-252-4626
- Celina · claims 800-231-2318
- Grange · claims 800-445-3030
- Liberty Mutual · claims 800-332-3226
- Progressive · claims 800-776-4737
- Travelers · claims 800-252-4633
- Westfield · 800-243-0210
Policy with a different carrier? We place coverage with many more companies through brokers. Call the office and we will get you to the right claim line.
Talk to a real person, right here in Tennessee.
Call the office and you get an agent, not a queue. Or request a quote online and we will call you.